Privacy policy

Who We Are

Kults operates the online store available at https://kults.shop.

Business Address: Strada Genova 147 bis, 10024 Moncalieri, Turin, Italy
Email: info@kults.shop
Telephone: +39 399 408 6864

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, contact us or otherwise use our services.

Information We Collect

Depending on how you interact with our store, we may collect:

  • Your name

  • Email address

  • Telephone number

  • Billing and shipping addresses

  • Order and transaction information

  • Products viewed, purchased, returned or added to a cart

  • Customer-service communications

  • Device and browser information

  • IP address and network information

  • Website activity and cookie information

  • Payment and fraud-prevention information

Complete payment-card details are generally processed by our payment providers. We do not normally receive or store complete payment-card numbers.

How We Use Personal Information

We may use personal information to:

  • Process and deliver orders

  • Confirm purchases and provide order updates

  • Process payments, returns and refunds

  • Respond to customer-service requests

  • Provide product and account support

  • Detect and prevent fraud or unauthorized transactions

  • Maintain website and checkout security

  • Improve store functionality and customer experience

  • Comply with tax, accounting and legal obligations

  • Send marketing communications where permitted

  • Measure website and advertising performance

  • Establish, exercise or defend legal claims

Where applicable, we process information because it is necessary to perform a contract, comply with a legal obligation, pursue a legitimate business interest or act on consent.

Shopify and Service Providers

Our store is operated using Shopify. Shopify may process personal information to provide hosting, checkout, security, analytics and ecommerce services.

We may also share necessary information with service providers that assist with:

  • Payment processing

  • Order fulfillment

  • Shipping and delivery

  • Fraud prevention

  • Website hosting and maintenance

  • Customer support

  • Analytics

  • Advertising

  • Accounting

  • Legal and regulatory compliance

Service providers may use personal information only for the services they perform, subject to their legal obligations and privacy terms.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage and similar technologies to:

  • Keep the website functioning

  • Remember cart contents and preferences

  • Support secure checkout

  • Understand website usage

  • Measure website performance

  • Prevent fraud

  • Provide relevant advertising where permitted

You can manage cookies through your browser or any privacy controls available on our website. Disabling essential cookies may affect website or checkout functionality.

Marketing Communications

We may send marketing communications when you have requested them or when otherwise permitted by law.

You can unsubscribe using the link included in a marketing email or by contacting info@kults.shop.

Unsubscribing from marketing does not prevent us from sending transactional messages relating to orders, shipping, returns, refunds or customer-service requests.

Disclosure of Information

We may disclose personal information:

  • To Shopify and service providers supporting store operations

  • To payment processors and financial institutions

  • To shipping and fulfillment providers

  • When required by law, court order or lawful government request

  • To prevent fraud, abuse or security threats

  • To protect customers, our business or other people

  • In connection with a merger, restructuring or business transfer

  • With your consent or direction

We do not sell personal information for money.

Certain advertising or analytics activities may be considered “sharing” or “targeted advertising” under some privacy laws. Where applicable, customers may use available privacy controls to opt out.

International Data Transfers

Because we operate an online store and use international service providers, personal information may be processed outside the country or state where you live.

Where required, appropriate legal safeguards are used for international transfers.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions

  • Provide customer service

  • Maintain business, accounting and tax records

  • Resolve disputes

  • Prevent fraud

  • Enforce agreements

  • Comply with legal obligations

Retention periods vary according to the type of information and the purpose for which it was collected.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of eligible information

  • Restrict or object to certain processing

  • Withdraw consent

  • Request a portable copy of certain information

  • Opt out of targeted advertising or qualifying data sharing

  • Appeal a decision relating to a privacy request

  • Submit a complaint to an appropriate data-protection authority

We may need to verify your identity before completing a request. Authorized representatives may be required to provide evidence of their authority.

To exercise an applicable privacy right, contact info@kults.shop.

Children’s Privacy

Our store is intended for adults and is not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, contact info@kults.shop so we can review and, where appropriate, delete it.

Information Security

We use reasonable administrative, technical and organizational measures designed to protect personal information.

No online system, storage method or transmission method can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy when our services, business practices or legal obligations change. The current version will be published on this page.

Contact Us

Kults
Strada Genova 147 bis
10024 Moncalieri, Turin
Italy

Email: info@kults.shop
Telephone: +39 399 408 6864
Website: https://kults.shop