Refund policy

Business Information

Store Name: Kults
Website: https://kults.shop
Email: info@kults.shop
Telephone: +39 399 408 6864
Business Address: Strada Genova 147 bis, 10024 Moncalieri, Turin, Italy

Please contact us and obtain return authorization before sending any product back.

Return Period

Eligible products may be returned within 30 business days after delivery.

The return period starts on the date the order is shown as delivered by the shipping carrier. Customers must submit their return request within this period.

Requests submitted after the return period may not be accepted unless otherwise required by applicable law.

How to Request a Return

To request a return, contact us at info@kults.shop and provide:

  • Your full name

  • Order number

  • Product being returned

  • Reason for the return

  • Photographs if the product is damaged, defective or incorrect

We will review the request and provide return instructions. Products returned without prior authorization may not be accepted or may experience processing delays.

Return Address

Unless we provide different written instructions for an approved return, returns must be sent to:

Kults
Strada Genova 147 bis
10024 Moncalieri, Turin
Italy

Do not return a product to an address shown on the original shipping label unless we have confirmed that address in writing.

Return Conditions

To qualify for a return, a product must generally:

  • Be returned within 30 business days after delivery

  • Be unworn, unused and unwashed

  • Be in substantially the same condition in which it was received

  • Include the original packaging where reasonably possible

  • Include all original tags, accessories and components

  • Be free from perfume, cosmetics, pet hair, smoke and other signs of use

Shoes should be tried on indoors and returned with their original shoe box. The original shoe box must not be used as the external shipping container.

Non-Returnable Products

The following products may not qualify for a standard change-of-mind return:

  • Gift cards

  • Personalized or custom-made products

  • Products that cannot be returned for hygiene reasons after the protective seal has been removed

  • Products clearly identified as final sale before purchase

These exclusions do not limit customer rights relating to products that are damaged, defective, incorrectly described or incorrectly supplied.

Damaged, Defective or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective or different from what you ordered, contact us at info@kults.shop as soon as possible.

Please include photographs of:

  • The product

  • The packaging

  • The shipping label

  • The damaged or incorrect area

After verification, we will provide an appropriate solution, which may include a replacement, refund or prepaid return arrangement.

Return Shipping Costs

For standard change-of-mind returns, the customer is responsible for return shipping costs.

If the return is caused by our error, including an incorrect, damaged or verified defective product, Kults will cover reasonable return shipping costs or provide another suitable solution.

Original shipping charges, when charged, are not refundable for change-of-mind returns. They may be refunded when required by law or when the return results from our error.

We recommend using a tracked return service and retaining the shipping receipt. Kults cannot be responsible for a return package that is lost before reaching the authorized return address.

Refund Processing

After receiving and inspecting the returned product, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 7 business days after approval.

Your bank, card issuer or payment provider may need additional time to post the refund to your account.

If more than 7 business days have passed since we confirmed that the refund was issued, contact your payment provider first and then contact us at info@kults.shop if further assistance is required.

Exchanges

Exchange availability depends on current inventory.

To request another size, color or product, contact us before returning the original product. If a direct exchange is unavailable, we may ask you to return the original product for a refund and place a new order.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We cannot guarantee cancellation or changes after processing or shipment has begun. Once an order has been dispatched, the standard return process applies.

Nothing in this policy limits any non-waivable consumer rights provided by applicable law.

Contact Us

Email: info@kults.shop
Telephone: +39 399 408 6864
Website: https://kults.shop