Shipping policy

Shipping Destination

Kults currently sells and ships products to customers in the United States.

Availability for a particular delivery address is confirmed during checkout. We may be unable to deliver to restricted addresses or locations that are not supported by our shipping providers.

Order Processing

Orders are normally processed within 1–3 business days after payment authorization.

Business days are Monday through Friday, excluding public holidays observed by the relevant processing or fulfillment location.

Orders placed on weekends or public holidays begin processing on the next applicable business day.

Processing includes:

  • Payment confirmation

  • Order verification

  • Product preparation

  • Packaging

  • Transfer to the shipping carrier

Estimated Transit Time

After dispatch, estimated delivery to the United States is:

5–8 business days

The combined estimated processing and transit period is normally:

6–11 business days

Delivery estimates do not include weekends, public holidays, customs delays or delays caused by incorrect delivery information.

Delivery dates are estimates and are not guaranteed arrival dates.

Shipping Charges

Any applicable shipping charge will be clearly displayed during checkout before payment is completed.

The shipping amount shown at checkout is the amount charged by Kults for the selected shipping service. We do not add undisclosed shipping charges after an order has been placed.

Order Confirmation and Tracking

After an order is placed, the customer receives an order confirmation using the contact information provided during checkout.

When tracking is available, tracking information will be provided after dispatch. Tracking activity may take additional time to appear after the carrier receives the package.

Address Accuracy

Customers are responsible for providing complete and accurate delivery information.

Before submitting an order, please verify:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

  • Telephone number

  • Email address

If an address needs to be corrected, contact info@kults.shop as soon as possible.

We cannot guarantee that an address can be changed after processing or shipment has begun. Additional costs caused by an incorrect address, refused delivery or repeated delivery attempts may be the customer’s responsibility where permitted by law.

Delivery Delays

Delivery may be delayed by circumstances outside our reasonable control, including:

  • Carrier disruptions

  • Severe weather

  • Public holidays

  • Customs inspections

  • Transportation interruptions

  • Incorrect or incomplete addresses

  • High seasonal shipping volume

  • Events affecting local or international logistics

If a material delay becomes known to us, we will provide the available information to the customer.

Taxes, Duties and Import Charges

Taxes and other charges collected by Kults will be displayed during checkout.

If customs duties, import taxes or carrier charges are not collected during checkout and are lawfully imposed by the destination authority, the recipient may be responsible for paying them.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  • Confirm the delivery address on the order

  • Check around the delivery location

  • Ask household members or neighbors

  • Contact the shipping carrier

  • Contact info@kults.shop if the package remains missing

We will review the available tracking information and assist with an appropriate carrier inquiry.

Lost or Damaged Packages

If a package appears lost in transit or arrives damaged, contact info@kults.shop promptly.

For damaged packages, retain:

  • The product

  • All packaging

  • The shipping label

  • Photographs showing the damage

These materials may be required for a carrier investigation.

Split Shipments

An order containing multiple products may arrive in separate packages.

When this occurs, tracking information may be provided separately. Customers will not be charged an additional undisclosed shipping fee solely because an order is divided into multiple packages.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee cancellation or changes after processing or shipment has begun. After dispatch, our Return & Refund Policy applies.

Contact Us

Email: info@kults.shop
Telephone: +39 399 408 6864
Website: https://kults.shop

Business Address:
Kults
Strada Genova 147 bis
10024 Moncalieri, Turin
Italy